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Carol Smith

Director Competitive Intelligence
Carol L. Smith has spent the majority of her career in the exciting world of car insurance, nearly all of it at Progressive. As a Progressive three-timer she has been responsible for online quoting, for creating a number of infrastructure improvements, and is now the Competitive Intelligence Director. She and her team follow the personal lines insurance market closely, doing both quantitative and qualitative analysis of established and new entrants to the market.  Her team works in conjunction with those who provide competitor rates on Progressive.com and in commercials. Yes, she has met Flo. When not reading rate filings or watching commercials on YouTube Carol is empty-nester who runs marathons and half marathons, plays tennis, and advocates for a cure for breast cancer. Carol holds a BA in Economics cum laude from Duke University, earned a Master of Science in Management from the MIT Sloan School of Management, and can be reached at carol_smith@progressive.com.

My Speakers Sessions

Tuesday, October 23

4:15pm CDT