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Monday, October 22

1:15pm CDT

Using Qualitative Data to Enhance Big Data and Customer Experience
  • Use technology to balance the strengths and weaknesses of qualitative and quantitative data and bridge the gap between the two.
  • Learn how to use creative qualitative data methodologies to augment what you’ve gathered from voice of the agent and voice of the customer data.
  • Enhance big data and other quantitative studies with personal stories.
  • Discover deeper insights and paint a more complete picture of your various customer segments.

avatar for JoAnna Carey

JoAnna Carey

Director, Consumer Research & Insights, Farmers Insurance/Foremost Brand
JoAnna Carey, The Informationista, is the Director of Consumer Research and Insights for the Independent Agent channel of Farmers/Foremost Insurance. She built an internal, full-service market research agency to support twenty products across an omni-channel distribution network... Read More →

Monday October 22, 2018 1:15pm - 2:00pm CDT
Queen Anne Ballroom

2:00pm CDT

Recent Trends in Mileage: An Insurance Industry Perspective
Over the last several decades, the number of miles people drive on a daily basis has changed dramatically. At the end of the 20th century, more and more people took on long commutes, pushing average mileage up. Factors like the Great Recession of 2007, ridesharing, and a resurgence of the inner cities have had the opposite effect. Because mileage is a direct reflection of exposure to loss, insurers need to understand how vehicles are used in order to properly rate and underwrite them. This session discusses recent trends in mileage and ways insurers can use mileage to better understand the pricing and underwriting exposures they face.

avatar for Dave Grove

Dave Grove

Vice President, Product Management, Ohio Mutual Insurance
Dave Grove joined Ohio Mutual Insurance Group in 1997 and became part of the senior management team in 2006. His responsibilities include product development for both Personal and Commercial lines, product compliance, oversight of quality control, and assisting in enterprise risk... Read More →
avatar for Don Hendriks

Don Hendriks

Actuary & Data Scientist, Carfax
Don Hendriks is a predictive modeler with over 20 years’ experience in personal lines as well as commercial and specialty lines of business. He has served the insurance industry in various roles including actuarial analyst, actuary, predictive modeler, director of pricing, and vice... Read More →
avatar for Matthew Moore

Matthew Moore

Senior Vice President, Highway Loss Data Institute
Matt Moore is senior vice president of the Highway Loss Data Institute, where he oversees HLDI's research. He also manages loss data processing, collection of vehicle information and data services for member companies.Mr. Moore joined HLDI in 1999 as a programmer. He is the author... Read More →

Monday October 22, 2018 2:00pm - 2:45pm CDT
Queen Anne Ballroom

3:30pm CDT

Leveraging New Data to Drive Innovation
Innovation has become the key byword in the world of insurance these days. Every week it seems like there’s a new data source for insurers to utilize. Carpe Data’s Patrick Sullivan & Bunker Hill’s Dan Barrett discuss how new data sources are changing the industry, providing companies with both strategic and competitive advantages. Sullivan will discuss how social and web data can be leveraged to in prove both claims and underwriting in ways that augment current processes, and in some cases replace them. Barrett will discuss Bunker Hill’s innovative use of data in the underwriting homes. This session will focus on not just emerging data but the process of innovating and getting that new data into production.

avatar for Dan Barrett

Dan Barrett

Vice President, Bunker Hill
Dan Barrett is Vice President of service operations at the Plymouth Rock Home Assurance Group. For the past 30 years he has had a diverse set of roles within the Plymouth Rock group from the management of the full spectrum of automobile claims to leading technology initiatives on... Read More →
avatar for Patrick Sullivan

Patrick Sullivan

Account Executive, Carpe Data
Pat Sullivan is an Account Executive for Carpe Data, working to develop products and services with insurance companies around Carpe Data’s next generation data sets. He previously served as Senior Editor for the newsletters of Risk Information Inc. from 2008 to 2017. He is a popular... Read More →

Monday October 22, 2018 3:30pm - 4:15pm CDT
Queen Anne Ballroom

4:15pm CDT

Understanding the Insurance Consumer Journey and its Impact on Your Sales
Virtually all insurance shoppers start online. While many still ultimately purchase offline, we learn more every day about how consumers' online activities impact their buying decisions. Understanding online behavior is becoming increasingly important, as insurers push to reach more of the right prospects at the right time and create a unique brand experience, which paves the the way for higher customer lifetime value. Technology has made it possible to map the consumer’s shopping journey, identify when and where they begin shopping, assess where they are in the process, and make ever-more-informed decisions on how to optimize the sales process around the consumer's interest. Join us as we reveal never before seen research on the consumer journey and learn why it is important to master this data for your own unique strategies.

avatar for Jaimie Pickles

Jaimie Pickles

General Manager of Insurance, Jornaya
Jaimie Pickles is GM of Insurance at Jornaya (formerly LeadiD) - the fast-growing consumer journey insights platform. Prior to Jornaya, Jaimie pioneered and led multiple online and mobile advertising companies, including InsWeb Corporation – the first online insurance marketplace... Read More →
avatar for Chris Rzany

Chris Rzany

AVP of Strategy, Fidelity Life Association
Chris Rzany is Assistant Vice President of Strategy for Fidelity Life and eFinancial.  In this role, he is accountable for enterprise strategic and operating planning, competitive intelligence, and employee strategic communications.  Before moving into this role, Rzany held multiple... Read More →

Monday October 22, 2018 4:15pm - 5:00pm CDT
Queen Anne Ballroom
Tuesday, October 23

1:15pm CDT

Insurance as a Service
Traditional insurers face disruption in every direction. Consumers are more empowered than ever before, expecting speedy, personalized service from every company they patronize. In order to compete and ultimately win consumer loyalty, insurance companies will need to rewrite outdated service models and develop products that offer more value. The latest innovations are showing consumers a glimpse of what the new age of insurance-as-a-service will look like. As competition intensifies, insurance companies will expand their role to include supplementary services and risk mitigation. Join us as we reveal trends and insights rooted in consumer data, and what these insights could mean for the industry moving forward.

avatar for Tara Clemens

Tara Clemens

Senior Industry Analyst, Insurance, Mintel
Tara Clemens is a Senior Research Analyst specializing in insurance for Mintel Comperemedia where she brings a combined background in insurance and omni-channel media planning. In her role at Mintel, she publishes data-driven syndicated and custom reporting based in Mintel's consumer... Read More →
avatar for Ross Reichardt

Ross Reichardt

Product Manager, Arity
Ross Reichardt is a Product Manager at Arity, which is a technology company founded by The Allstate Corporation that provides data science and insight solutions for customers across the globe. Most recently, Ross was a Senior Product Designer on the Allstate User Experience & Design... Read More →

Tuesday October 23, 2018 1:15pm - 2:00pm CDT
Queen Anne Ballroom

2:00pm CDT

Don't Get Burned - Using Data Analytics to More Accurately Rate Local Fire Responses
As technology continues to evolve, the ability to assess fire risk is becoming more precise. By leveraging the right data, you can get a more accurate local home fire response score, helping you improve underwriting results and pricing accuracy.

avatar for Scott Zrebiec

Scott Zrebiec

Principal Statistician, LexisNexis Risk Solutions
Scott Zrebiec is a Principal Statistician at LexisNexis® Risk Solutions. In this role, Scott develops new data and analytics products for the P&C insurance industry.  Scott is an expert in analytics and has built analytic solutions for personal auto, homeowners and commercial lines... Read More →

Tuesday October 23, 2018 2:00pm - 2:45pm CDT
Queen Anne Ballroom

3:30pm CDT

The Latest on P&C Trends Impacting Our Industry
The world of insurance is changing at a rapid rate. It’s more important than ever that we understand the Trends and how to manage our risk accordingly. IOT, Connected Cars, Data and Analytics are the key to attracting, growing, building stronger/deeper relationships and retaining customers. This presentation will cover the hottest trends and give ideas and insights on how to navigate the murky waters of each and turn your Insights into Action.

avatar for Karen Imbrogno

Karen Imbrogno

Karen Imbrogno is Principal Insurance Industry Analyst for P&C, Life and Health at Acxiom. At Acxiom, Karen assists carriers in building strategies to meet the changing market needs of their prospects and customers. This requires a continuous and deep understanding of the insurance... Read More →

Tuesday October 23, 2018 3:30pm - 4:15pm CDT
Queen Anne Ballroom

4:15pm CDT

Advancing Competitive Intelligence
In the independent agency channel, private passenger auto and home comparative raters provide agents with an easy way to obtain rates from multiple carriers. Carriers can use this information both from a public policy perspective and to understand their competitive position in the marketplace. This session will discuss both uses of this data featuring case studies and examples from multiple comparative raters, with hints on how to handle different data structures.

avatar for Linda Brobeck

Linda Brobeck

Director and Consulting Actuary, Pinnacle Actuarial Resources
Linda Brobeck is a Director & Consulting Actuary with Pinnacle Actuarial Resources, Inc. in the San Francisco, California office. Linda has been in the property/casualty insurance industry since 1986 and has been providing actuarial consulting services since 2011. Her consulting career... Read More →
avatar for Carol Smith

Carol Smith

Director Competitive Intelligence, Progressive
Carol L. Smith has spent the majority of her career in the exciting world of car insurance, nearly all of it at Progressive. As a Progressive three-timer she has been responsible for online quoting, for creating a number of infrastructure improvements, and is now the Competitive Intelligence... Read More →

Tuesday October 23, 2018 4:15pm - 5:00pm CDT
Queen Anne Ballroom