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A. General Session [clear filter]
Monday, October 22

8:00am CDT

Opening Remarks
Monday October 22, 2018 8:00am - 8:15am CDT
Queen Anne Ballroom

8:15am CDT

Keynote: Robert Mozeika, Munich Re - InsurTech Trends: Hype vs. Reality
In this session, Robert will share knowledge he has obtained through meeting with 100’s of InsurTech startups, Venture Capitalists, and Insurance Company experts.  He will decipher what has been hyped through the media and what has been executed in reality.  He will also provide insight into Munich Re's innovation journey and the challenges they overcame.

avatar for Robert Mozeika

Robert Mozeika

Innovation Executive, Munich RE
As Munich Re US’s Innovation Executive, Bob Mozeika works with the Reinsurance Division to investigate clients’ strategic business needs in order to identify potential technology startup solutions. He is instrumental in helping clients develop plans to integrate this technology... Read More →

Monday October 22, 2018 8:15am - 9:15am CDT
Queen Anne Ballroom

9:15am CDT

SIR Innovation Research Study Update
At last year’s conference, the SIR Research Committee presented results from its inaugural research study on consumer perceptions of innovations within the insurance industry. This year’s study revisited many of the key topics from last year’s study. Our key objective was to again assess consumer sentiment and to understand the movement of perceptions over time. Insight from this presentation will be critical in helping industry practitioners identify the progress made and the opportunity for improvement.

In this session, attendees will learn:
  • Consumer views on the innovativeness of the insurance industry as compared to other financial services industries.
  • The level of success the industry has had in communicating and promoting the innovations currently taking place within the insurance market space.
  • Current usage/adoption of innovations and innovative technologies.
  • The appeal of the various types of insurance innovations, independent of whether the consumer is currently utilizing or aware of the innovations.
  • Prevailing consumer views/concerns regarding inherent risks involved as innovative technologies evolve.
  • Agreeability of consumers to potential behavioral modifications and technology adoption related to insurance innovation.
  • Identification of outcomes (i.e..financial, lifestyle improvement, etc.) that may drive consumer agreeability.
  • Innovation assessments for some top auto and home insurers based on the perception of these carriers’ own customers.
  • Insight on how factors like gender, age, income, etc…impact the views of consumers on the various topics within the study.

avatar for Gary Hodge

Gary Hodge

Senior Marketing Research Manager, American Modern Insurance Group
Gary Hodge has worked in marketing research for more than 25 years, 15 of which have been in the insurance industry. In his current role as Sr. Marketing Research Manager at American Modern Insurance Group, he is responsible for all quantitative and qualitative primary research that... Read More →
avatar for Sharon Markovsky

Sharon Markovsky

Director, Business Development, Verisk Insurance Solutions-Claims
Sharon Markovsky is the President of the Society of Insurance Research. For her day job, Sharon is the Director of Business for Verisk Insurance Solutions—Claims.  As the Director of Business Development, Sharon is responsible for evaluating and developing new markets and data... Read More →

Monday October 22, 2018 9:15am - 10:00am CDT
Queen Anne Ballroom

10:45am CDT

Ben Gilad, FGH Academy of Competitive Intelligence - Using CI to Develop/Test Strategy and Influencing Senior Executives Across the Company
Insurers are definitely at the forefront of using data. They’ve been doing it well for decades, way before the Big Data hype. But the weakest point of all data is how to use it to influence top management’s strategic decisions. In that, insurers share a lot in common with other industries like Pharma and financial institutions. In this presentation, Ben will suggest two approaches to increase your effect on strategy in your company. He will also use data to show how data alone isn’t meaningful.

avatar for Ben Gilad

Ben Gilad

President of FGH Academy of Competitive Intelligence, FGH Academy of Competitive Intelligence
Dr. Ben Gilad, founded the Academy of Competitive Intelligence in 1996 and is President of Fuld-Gilad-Herring Academy of Competitive Intelligence which was founded in 1999. He is considered a leading developer of competitive intelligence theory and practice in the US, is a former... Read More →

Monday October 22, 2018 10:45am - 12:00pm CDT
Queen Anne Ballroom
Tuesday, October 23

8:00am CDT

Opening Remarks
Tuesday October 23, 2018 8:00am - 8:15am CDT
Queen Anne Ballroom

8:15am CDT

Peter Grimm, Cipher - The Role of Human Intelligence in a World of Artificial Intelligence
Gartner has predicted that 1 in 5 workers will have AI as their co-worker in 2022.  This session will discuss what this technological shift means for human intelligence and how the two can complement each other to benefit companies and consumers.

avatar for Peter Grimm

Peter Grimm

CEO, Cipher
Peter Grimm is a recognized expert in the areas of intelligence analysis, competitive intelligence, trend monitoring, market entry strategy, and merger & acquisition due diligence. In his current role as CEO of Cipher, Peter helps senior leaders develop innovative strategies to navigate... Read More →

Tuesday October 23, 2018 8:15am - 9:15am CDT
Queen Anne Ballroom

9:15am CDT

Geeta Wilson, Humana - THE EVOLVED CX PLAYBOOK: How to Design and Deliver Whole Experiences That Get Consumers' Jobs Done
The art and science of Customer Experience is evolving exponentially. Why do people want to “hire” your product? What jobs are they trying to get done? How can you innovate new products to predict their success? Using big data and AI to tell the whole story, we’re observing, testing, learning – and acting on what customers are really trying to do.

The founder of Humana’s FastStart Lab, a CX innovation incubator, shows you how to create the space to seek answers and solve for actual consumer problems. Avoid mediocrity by purposely focusing on the wrong things and failing fast as you experiment with real customers. Here’s how to engineer and deliver whole experiences, fall in love with the problem not the solution, and confidently ensure success.  

avatar for Geeta Wilson

Geeta Wilson

VP, Enterprise Transformation, Humana
Geeta Wilson is an innovative, transformational Customer Experience visionary with both domestic and international experience in start-ups and Fortune 500 companies. She is a dynamic, results-oriented leader who brings the spirit of a start-up to large matrixed organizations while... Read More →

Tuesday October 23, 2018 9:15am - 10:00am CDT
Queen Anne Ballroom

10:45am CDT

Al Naqvi, American Institute for Artificial Intelligence - AI in Insurance: The New Competitive Advantage & Cognitive Empowerment
Artificial intelligence is the new competitive advantage. While all sectors are being impacted with the cognitive revolution, none is being transformed more than the insurance industry. Those who have a strategy to shape their future with artificial intelligence will survive and thrive. Those who don’t, will perish. In this evolutionary justice, there are preferred ways to plan, strategize, and adopt cognitive technologies. This unique and landmark session begins with offering a broad description of how AI is transforming the insurance industry. The session then goes deeper into the specifics of how to create a competitive advantage with advances in deep learning, reinforcement learning, and other advances in AI. The session ends with giving an overview of the future of risk management with AI.
Audience: Insurance leaders and risk managers

Key Takeaways:
  • Learn how AI is impacting all areas of the insurance industry and why you must pay attention
  • Understand horizontal and vertical process dimensions of AI automation and use that to design use cases
  • Develop intuition for designing the AI strategy and learn how to share that with the executives, board, and your firm
  • Learn how to achieve successful cognitive transformation and avoid/manage risk of transformation

avatar for Al Naqvi

Al Naqvi

President, AIAI
​​​​​​​​COGNITIVE (ARTIFICIAL INTELLIGENCE) TRANSFORMATION EXPERT: AL (A.I.) NAQVIProfessor Al (A.I.) Naqvi is a leading expert in transforming companies from the “e” to the “ai” era. He specializes in total and integrated business transformation by using artificial... Read More →

Tuesday October 23, 2018 10:45am - 12:00pm CDT
Queen Anne Ballroom